We accept Visa, Visa Debit, Visa Electron, MasterCard, Meastro, Switch & Solo. We do not charge for any item until it is ready to ship. All prices quoted are pounds sterling and include VAT at 17.5% where applicable..

PLEASE NOTE: All items are subject to availability. Candles On The Web shall NOT be obliged to supply goods at the stated price in the case of errors or omissions. Similarly mistakes caused by any calculation errors within the system shall not oblige us to supply at the price shown on your printed receipt. No contract shall exist until the order is accepted by us as evidenced by, and to the extent of, amount debited to your credit card.

ORDERS WHICH WEIGH OVER 28 KILOS
Candles are heavy, but unless you are ordering from our Bulk Discount section or wax from our Candle Making Supplies section it is unlikely that the average order will exceed this weight. If the parcel is heavier we will e-mail you & let you know what the additional postage will be.

DELIVERIES OUTSIDE ENGLAND, WALES & SCOTTISH LOWLANDS
We very much regret that we may have to charge slightly more for all other UK (see affected areas) and foreign deliveries. The charge will be calculated & you will be e-mailed with the cost. We guarantee that you will not be charged any more than our cost - we have no charge for packing. Unless we hear from you within 24 hours we will despatch the order & deduct the revised and advised carriage charge from your credit card.
For deliveries to the following postcode areas the standard rate of shipping may not be applicable. We will advise you via e-mail on the cheapest available price. BT, FK, G83, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE
OVERNIGHT DELIVERY Orders placed before 11am Monday to Friday will be delivered the next working day. If placed after 11am, the order will be delivered the following working day. Weekend orders are processed on the next working day and delivered on the day after. Not available for orders outside England, Wales & Scottish Lowlands. See excluded postcode areas above.

We regret we cannot accept responsibility for the delays that do occasionally ocurr when using carriers. All parcels will require a signature on receipt. AN ADDRESS MUST BE SUPPLIED WHERE THE PARCEL CAN BE SIGNED FOR. Should delivery be attempted when you are not at home our carrier will leave a card. You can then telephone them & arrange a time for delivery. If you are not in the second time the carrier tries to deliver you will be left a card & asked to pick up the parcel yourself from the depot. Smaller parcels, which may be sent by Royal Mail will have to be picked up from the Post Office if you are not in. If you ask for the parcel to be left without signature. for example 'in the porch' - we regret we cannot refund deliveries which our carriers say have been delivered but which have gone astray.

If you fail to pick up the order you will be charged for the full cost of the carriage to us and the cost of returning the package to us.

Saturday & overnight deliveries can be arranged at extra cost - please e-mail for details.

50 New Kings Road, London, SW6 4LS (round the corner from Parsons Green Tube).

Please telephone 020 7736 0740 first so we can get the goods ready for you to collect.

Mail enquiries:

Mail Order Dept.

Candles on the Web

15 Cumberland Business Park

Cumberland Avenue

London

NW10 7RT

United Kingdom

E-mail: info@candlesontheweb.co.uk

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

SHORTAGES & BREAKAGES must be notified within 7 working days of receipt of your order.

UNWANTED GOODS. In accordance with your statutory rights we will accept back any goods you are not happy with as long as we are notified within 7 working days of the delivery of the order and they are received back at our warehouse in perfect condition. You are responsible for your own shipping costs when returning items to us. For your own protection we advise you to use recorded post when you return goods. When we receive the goods back in perfect condition we will refund you for the cost of the goods and our normal carriage costs. If the goods returned are not in perfect condition the Company reserves the right to charge a re-stocking fee. The liability of the return of the goods rests with the customer. We cannot accept back personalised goods.

HANDLING CHARGE where a special delivery charge has been agreed, for example for overseas delivery, overnight delivery, parcels over 25 kilos and deliveries to British Islands and Scottish Highlands we reserve the right to impose a handling charge on unwanted goods, never to exceed the original cost of shipping the goods to you.

The company accepts no responsibility for any consequential loss caused to the buyer for any other person arising directly or indirectly out of any failure to meet any estimated delivery date.